For Ms. Melinda (Mindi) DeLancey, being a primary care provider is about more than just managing everyday health concerns. Serving a largely uninsured and financially disadvantaged patient population, she often carries the full weight of her patients' care, whether it's in her area of expertise or not.
“When your patients can't afford specialist visits, you’re responsible for absolutely everything,” Ms. DeLancey shared. “That can be overwhelming, especially when you know they need expert input you can’t easily access.”
But everything changed when she started using PicassoMD’s curbsides.
PicassoMD connects PCPs like Ms. DeLancey to board-certified specialists in real time - without the wait, cost, and limitations of traditional referrals.
“My patients can now have input from a dermatologist, neurologist, or any specialist they need, without waiting weeks and without paying hundreds of dollars,” she said. “It’s been a total game-changer for my practice and my patients.”
This instant access to specialists has given Ms. DeLancey newfound confidence in treating complex cases. Instead of hoping her patients can find (and afford) follow-up care, she can provide answers on the spot.
And her patients notice the difference.
“They’re always so impressed when I tell them I consulted a cardiologist about their echo report, or talked to a psychiatrist before prescribing a new medication,” she said. “It’s not just better care, it makes them feel truly seen and supported.”
One case stands out in Ms. DeLancey's memory: a teenage boy quietly suffering from severe cystic acne.
“He barely spoke. His mom told me he was getting bullied at school and it was affecting every part of his life,” she recalled. “They were uninsured, so seeing a dermatologist wasn’t an option.”
Within seconds, she consulted Dr. Leon Clark through PicassoMD, sharing a photo and getting a complete treatment plan, including affordable medications and over-the-counter options.
Weeks later, the same teen walked into her office transformed.
“He was smiling, talkative, making eye contact. His mom said he was a completely different person. His confidence was back, and he was doing better in school. It quite literally changed his life,” Ms. DeLancey said. “All because we could get specialist-level care that would’ve been completely out of reach without PicassoMD’s curbsides.”
For Ms. DeLancey, PicassoMD isn’t just a nice-to-have tool. It’s become essential to her ability to provide equitable, comprehensive care to every patient, no matter their circumstances.
“I learn something valuable from every curbside consult, and it makes me a better provider for the next patient,” she said. “I can’t imagine my practice without it.”